Description GLOBAL INNOVATIONS, INC. is an independently owned and operated sales and marketing firm located in Knoxville, TN. We are outsourced by various blue-chip clients and we specialize in client acquisition and retention.
We are looking for fresh talent.
Our established client list includes some of the largest and strongest Fortune 500 clients around.
We are looking for those who think BIG! We are interviewing for entry level positions, which have the opportunity for upward advancement.
This career involves face to face interaction with a diverse group of people on a daily basis.
The perfect candidate must possess enthusiasm, a strong work ethic, and willingness to learn.
We value great people skills, ambition and integrity.
Full paid training is available for the right candidate, as well as Full Benefits!Here at Global Innovations, Inc. we strive for success.
Some of our top trainers have found success in military, collegiate and professional sports backgrounds, and demonstrate clear leadership abilities and competitive drive.
We are looking for individuals with these same abilities.
The Customer Service Manager reports directly to the Executive Director.
The primary objectives of this position are: To maintain exceptional customer service and satisfaction through the day-to-day customer interaction.
To assist in developing new customer relationships, providing solutions to customer issues, and to provide new customer acquisition support.To deal face to face with new and existing customers in a business environment.
Requirements :The Customer Service Manager will oversee customer upgrades and refurbishments for new and existing customers.
The manager will supervise members of the customer service staff and be responsible for other employees being trained in customer service, sales and marketing fields.
This position also includes frequent interfacing with customers.
Primary Responsibilities & Activities Ensuring timely, quality service and high level of customer satisfaction.
Managing a sales territory.
Building and maintaining constructive relationships with business partners and support teams.
Select, develop, and evaluate personnel to ensure the efficiency of the position.
Ability to work independently as well as in a team setting.
Ability to follow through on assignments with minimal direction.
Tracking activities through daily or weekly development checkpoint meetings.
Developing and reporting sales operation metrics- i.
e., customers visited, total sales made, total sales team production.
Maintaining a close liaison with program management and team leaders to ensure sales are coordinated with other company efforts.
Ability to manage time and priorities so that projects or tasks are completed on time.
Demonstrating good judgment in investigating and escalating problems.
Demonstrating excellent communication, problem solving, and planning skills, as well as excellent interpersonal skills while dealing with people from all reporting levels.
Qualifications and Desired Attributes · Bachelors degree in Marketing, Business Management, or other related field preferred but not mandatory.
· Experience in a customer service, sales, marketing, or general public-based environment is desirable, with an emphasis on face to face interaction preferred.
· Ability to handle multiple competing priorities in a fast-paced environment.
· Demonstrated ability to professionally and tactfully handle difficult situations and maintain composure under pressure.
· Excellent verbal and written communication skills clearly demonstrated.
NEVER HAD A LAYOFF…STILL GROWING Job in Knoxville 37923, Tennessee US