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AT&T Leveraged Service Representative – Bilingual (Spanish) – El Paso, TX Time to broaden your view of communications careers.

Welcome to the new AT&T.

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AT&T Leveraged Service Representative – Bilingual (Spanish) – El Paso, TXAT&T Leveraged Service Representative – Bilingual (Spanish) – El Paso, TX1007883Description LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as a Leveraged Service Representative can provide you with exactly that! Don't miss this opportunity to join the company recognized by Fortune magazine as the World's Most Admired Telecommunications Company and ranked #2 on DiversityInc's list of 2009 Top 50 Companies for Diversity.

Take advantage of our paid training and wide range of career possibilities.

AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more! Our Service Representatives can earn over $51,000 in their first year by meeting sales targets and quotas in our high-paced call centers.

Competitive wages include base pay plus incentives.

What you'll do as an AT&T Leveraged Service Representative: Consult with customers to recommend and sell a variety of AT&T products and services to meet our customers needs Enter data and interact with multiple online systems while speaking with customers Handle customer complaints, discrepancies, requests and inquiries over the phone or in person Make arrangements for the installation, removal or change of telephone service or equipment Work to meet revenue goals, service commitments and other deadlines Qualifications In addition to STRONG communication skills, our Leveraged Service Representatives must: Complete on-the-job and/or classroom training as required to remain on the job Be willing and able to work a flexible schedule including evenings and weekends Obtain satisfactory results from a background/employment history investigation and drug screening Qualify on pre-employment screening: Must be able to fluently speak and write in both the Spanish and English languages Call Center Audition (CC Audition) Employment Inventory (EI) Oral Proficiency Interview- Spanish (OPI) Customer Service Assessment (CSA) Test study guides can be found at www.att.jobs/tips Job SalesPrimary Location TX-El PasoOther Locations Schedule Full-timeEmployee Status RegularLearn More >> AT&T – See all jobs at this company Click here to see video

AT&T Leveraged Service Representative – Bilingual (Spanish) – El Paso, TX: AT&T
Company: AT&T
Relevant Work Experience: Unspecified
Job Status: Full-Time, Employee

Ovations, a UnitedHealth Group company, is dedicated to improving the health and well being of Americans over 50. We currently serve over 3.6 million individuals across the nation, helping to address their unique needs for preventive and acute health care services, deal with chronic conditions, and access to care and services. Come to Ovations and discover the rare combination of a rewarding career and the opportunity to make a difference in people’s lives.

As the Manager of Data Quality and Control for AmeriChoice/Ovations, in the IT and Administration segment, we are seeking an experienced candidate with a combination of the following technical skills and background experience:

Batch/Online Management

-Ensures service level management of batch and online availability

-Oversees the providers delivery of electronic submissions, ensuring timeliness, accuracy

and adherence to standardized formats are achieved

-Optimizes environment and automates to the highest level possible

-Responds to escalated customer inquiries and resolves or escalates problems, as

necessary.

-Follows appropriate escalation/notification guidelines during system or application business

interruptions

Problem/Change Management

-Responsible for monitoring, analyzing, and resolving basic production, application, and

system problems to ensure that the data center service commitments are met.

-Manages crises in “system down” situations.

-Administration

-Manages all subordinates including operators, production scheduling, and tape operations.

-Key participate in departmental disaster recovery testing and planning

-Updates processing procedures/documentation within the data center for application

processing and backup/contingency.

-Has input to or develops budget for assigned area

Management and supervision

-Will supervise the day-to-day responsibilities for a team of 4 to 5

-Review and Approval of Work

-Will provide and management reporting and metrics for department

-Works under general direction of senior management

-Provides external vendor relationship management

Qualifications:

-Working knowledge of Production Control, Diamond Operations and the Medicaid healthcare systems environment

-Customer focus

-Excellent communication and interpersonal skills

-Strong analytical & problem solving skills

-Deliver quality results

-Maintains professional composure

-Maintains knowledge of the operating

-Works on complex problems with advanced systems where analysis of situations or data requires an in-depth evaluation

of a variety of factors

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Manager Of Data Quality & Control For Ameriprise/Ovations In Phoenix, AZ
Job ID 161330
Position Type Full-Time Employee
Company Name UnitedHealth Group
Location Phoenix, AZ
Salary Unspecified
Experience 5-10 Years Experience
Desired Education Level Other