Dinning Room and Lounge Manager Job in Northbrook 60062, Illinois US
Reports: To The F&B DirectorJob Purpose: Serves patrons by managing reservations; scheduling, training, and supervising personnel for both the Dining Room and Lounge.
Duties: * Identifies current and future patron service requirements by establishing personal contact and rapport with potential and actual customers and other persons in a position to understand service requirements.
* Develops operational guidelines by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
* Establishes reservation system by planning use of tables; allocating stations; determining staffing requirements.
* Fulfills dining and Lounge reservation schedule by assigning and scheduling staff; following up on work results.
* Maintains dining room and Lounge staff by recruiting, selecting, orienting, and training employees.
* Prepares dining room and Lounge staff by introducing menus and teaching food presentation techniques; conducting food and wine tastings; giving instruction in etiquette and serving techniques.
* Maintains dining room and Lounge staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
* Schedules patrons by recording dining reservations, arrangements for special parties, and private dining room accommodations.
* Welcomes patrons by exchanging pleasantries with patrons; escorting them to dining area or Lounge; seating them; presenting and introducing menus; announcing waitperson’s name.
* Maintains dining room and Lounge ambiance by inspecting and monitoring serving stations, table linens, floors, seating, lighting, and music.
* Protects patrons and employees by maintaining first aid, cpr, and heimlich maneuver certification; enforcing alcohol control practices; maintaining sanitation procedures, rules, and regulations.
* Protects dining room and Lounge assets by adhering to security policies and procedures.
* Prepares reports for facility management by identifying patron service requirements; observing and recording patron reactions to meals, beverages, and restaurant environment.
* Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
* Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications: People Management, Planning, Foster Teamwork, Customer Service, Safety Management, Multi-tasking, Thoroughness, Client Relationships, Emphasizing Excellence, Leadership, Verbal Communication
Dinning Room and Lounge Manager Job in Northbrook 60062, Illinois US