HR Service Center Representative (HRSCRBOS110) Job in Boston, Massachusetts US
DescriptionThis job is an integral part of the HR Shared Services team whose purpose is to support the centralized administration of HR related work.
This individual will work closely with other Shared Services team members, the Benefits lead and HR Managers to deliver HR support and solutions to drive consistency and efficiencies with HR related tasks to internal and external customers.
Accountabilities and ActivitiesTo input and maintain accurate and up to date data entry process of people related information in the Human Resources Information System (HRIS) and benefit vendor systems including: New hire set-upsDaily data entry/changesReportingServe as lead in the centralized management of leave of absence administration for the company.
Duties include: Communicating with employees about the process and policies associated with leave of absence requestsProviding interpretation of company leave policies to process requestFacilitating and determining leave eligibility, including FMLA and Personal leaveProcessing all required leave paperwork and important/required notificationsMaintaining tracking logs and monitoring of all leaves to support adherence to leave policiesCommunicating and supporting questions on short-term and long-term benefits in conjunction with leave requestsReconciling and facilitating the collection of owed monies during unpaid leave periods for missed benefit employee premiumsSupports employee benefit questions via the Human Resources HotlineSupport employment verifications via the Human Resources HotlineSupport employee records managementProvide back-up support to the Recruiting Shared Services team member.
Duties include recruiting systems management, interview schedule and background and reference checks.
Assist in special projects as requestedQualifications, Training and ExperienceBachelors Degree in Human Resources 1-3 years of HR relevant experiencePrevious experience with FMLA, short-term disability and overall leave administrationStrong professional acumen and ability to deal with confidential informationExcellent attention to detailStrong communications and teamwork skillsStrong experience in customer service acumenStrong knowledge of Microsoft ApplicationsSet and own priorities and work independentlyAbility to multi-task and work with many interruptions Good analytical and planning skills A sympathetic caring nature and the ability to remain professional at all times.
Judgement SkillsIncumbent must exercise good judgment and escalate for clarification/guidance when outside of normal parameters as it relates to addressing Shared Services work (employment verifications, systems administration, benefit questions, leave of absences, etc.). The job holder needs to ensure that HR Policies and guidelines are adhered to. Problem solving at a patterned level in general, where some known alternatives may exist.
Some analysis and recommendations may be required in areas of expertise as it relates to day to day work or project involvement.
Furthermore, the incumbent must be able to understand the impact of decisions on both the business and customers.
Freedom of ActionIncumbent will have discretion to define priorities based on work volume, Service Level Agreements established and within defined government regulations (ie FMLA/ADA).
Incumbent should be able to operate independently with minimal supervision/direction within the guidelines/protocols established as part of Shared Services processes.
Incumbent should take initiative to highlight inefficiencies or opportunities for improvement and support the creation and deployment of new initiatives to support Shared Services vision.
DimensionsIndividual contributor role, with non-management responsibilities.
Office based in a highly pressurised environment working to tight deadlinesEnvironmentIncumbent will work in an office environment utilizing office equipment (computers, printers, copiers, etc.). Incumbent must be able to deal with conflicting priorities, unplanned interruptions and deadlines to meet Service Level Agreements or internal/external customer demands.
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openhire.com/epostings/jobs/submit.cfm?fuseaction=dspjob&jobid=213360&company_id=15988&jobboardid=24 Health Dialog is an Equal Opportunity Employer and does not accept unsolicited resumes from third party search firms.
HR Service Center Representative (HRSCRBOS110) Job in Boston, Massachusetts US