Serimax is a $100+ million provider of welding equipment and services to onshore and offshore pipeline contractors world-wide; our services include optimization of welding procedures, training technicians and welders, maintenance of the welding equipment during project execution, technical assistance in pipeline construction operations and the supply of skilled welders.
The company is owned by private equity investors and has a reputation for constantly developing and improving its automatic welding equipment and for providing outstanding services to its customers.
Headquartered in Europe, the Company is organized around five geographic regions: North America, South America, Northern Europe, Central Europe, Africa, Middle East and Asia.
Purpose The Regional IT Coordinator is in charge of support and assistance for users working on sites in the region and all remote users linked to the region.
This position is also responsible for local IT infrastructure availability and training for users.
Reporting relationshipsThe Regional IT Coordinator reports operationally to the Group IT Support Manager and administratively to the Regional Controller.
Main duties/responsibilities Asset management· Prepare and maintain IT assets on all sites of region· Prepare and setup computers with ghost images, regularly updated according to directives given by the Group IT Support Manager· Installation of new equipment (i.
e., desktops, laptops, peripherals, etc.)· Provide first level assistance for hardware maintenance, with item replacements· Manage the inventory of spare parts, peripherals, and other miscellaneous equipment (i.
e., cables and connectors)· Configure the PDA phones with IT applications (e.
g., e-mail synchronization) required by the users· Plan the disposal of the obsolete workstations and equipment, and recommendation of new equipment, in collaboration with the Group IT Support Manager· Use the ASSET application tools to manage computers Helpdesk· Use the Helpdesk application tools to manage support tickets· Assist users working on the sites of the region and remote users, with hardware and office software issues.
Provide first level assistance for the groups business applications.
· Follow-up & coordinate the actions of external contractors on the regions locations with the help of the Group IT Support Manager· Fix any problems or issues with the assistance of external contractors and with second level support from the Group IT Support Manager and the Group IT Operational Director· Assist external users working on Serimax sites (clients and contractors) System & Network· Support and maintain all local servers in the sites of the Region, with the assistance of external contractors and with second level of support from the Group IT Support Manager and the Group IT Operational Director· Ensure the correct operation of the business applications in the sites of the region and call external contractors for the maintenance (with permission of Group IT Support Manager)· Supervise external contractor work related to the local support with the help of the Group IT Support Manager· Manage network peripherals (i.
e., copiers, printers, scanner, fax, Wi-Fi, etc.) Business Applications · May be selected to act as the technical project manager for a number of business application implementation projects.
These projects are decided and coordinated at the group level by the IT Steering Group· In the event region is selected as the pilot site for the initial implementation of a group system, additional and flexible work hours may be required.
IT reports & documentation · Maintain procedures and documentation on the database provided (IT Doc & process)· Provide Helpdesk issue related reports monthly to the Group IT Support Manager Miscellaneous· Contribute to the organization of the IT office and assets, in particular to the storage of computer equipment· Manage IT Purchasing Requests made by users with approval of Group IT Support Manager and Group IT Operation Director· Make and organize training for users based in region (induction session included)· Apply the group standard policies and rules as defined by the Corporate IT Department· Apply and localize the group standard implementation procedures· Provide training on office products and different tools used by the group Education and experienceIT Graduate Technician with similar experience Three (3) years experience in similar position Technical skills: Technical skills include significant knowledge of the following technologies: · OS: MS Windows Server, MS Windows XP & Vista· Network: LAN (TCP/IP), WAN, DNS, DHCP· E-mail: Lotus Notes Domino, and if possible Outlook· Office Tools: MS Office, Visio, Adobe Acrobat· System tools: Antivirus, backup, anti-spam, anti-spyware, FTP· Project tools: Microsoft Project· Good knowledge of Local Area Network (Switches, Hub, routers, RJ45)· Knowledge of phone systems (blackberry, PDA)· Directory: Active Directory, LDAP· Preparation/protection of PC tools : Ghost, bartPe, Ccleaner, Spybot, Adware· Collaboration tools: Skype Interpersonal skills: · Demonstrates availability, flexibility, involvement and autonomy in professional activity· Manages costs, and recommends cost saving initiatives· Hands on, must be ready to dig into technical details in order to sort out issues· Ability to manage priorities and to identify urgent needs from less critical requirements · Must be able to convince peers of the effectiveness of recommendations· Ability to be well accepted and recognized as an expert in region· Must work well with employees, other team members and external contractors· Communicates to Group IT Support Manager all risks or issues identified during the day-to-day work· Have a positive attitude in all circumstances (with internal employees and external contractors) Core competencies Knowledge of building and construction procedures Considers customer service of paramount importance.
Regularly interacts with internal and external clients to gain feedback and to ascertain ways to improve services Strong project management skills Utilizes excellent communication skills and demonstrates intercultural adaptability and sensitivity Strong team-player with excellent reporting, communication and interpersonal skills, effective at building and leading a team Highly focused and drives to set ambitious objectives for him/herself and the team Strong analytical skills: attention to detail Ability to organize resources and multiple activities to accomplish a goal uses resources effectively and efficiently, arranges information and files in a useful manner Skilled at negotiating in tough situations with both internal and external groups, can settle differences without damaging relationships, can be both direct and diplomatic Displays excellent business acumen, knowledgeable of current and future strategies, practices, trends, technology, and information that affects the organization Makes good decisions based on analysis, wisdom, and experience Clearly delegates both routine and important tasks and decisions, shares both responsibility and accountability Shows integrity, tenacity, resilience and adaptability in complex situations and often changing environment Able to handle pressure and commit to, and respect, deadlines Demonstrates excellent English language skills
Regional IT Coordinator – 50 023 Job in Houston 77041, Texas US