Requisition #: TSCN31091Division: TS-Central SupportJob Title: Production RepresentativeCountry: United StatesState: GeorgiaCity: AlpharettaLocations: Georgia, AlpharettaEmployment Status: Full Time – PermanentJob Responsibilities: (Description) Multi-Tasking: Responds and reacts to a variety of different critical issues simultaneously.
Job Knowledge: Possesses and applies professional skills and knowledge in job related areas; keeps abreast of current developments and trends in areas of expertise.
Product Knowledge: Demonstrates thorough knowledge of applicable products and services by correctly answering questions and delivering solutions to meet client and business units needs Problem Analysis / Resolution/ Negotiation: Gathers information necessary to make decisions; anticipates, identifies, eliminates and resolves problems in a timely manner.
Telephone Skills: Courteously responds to callers and handles call appropriately.
Technical Knowledge: Applies knowledge of product and service components and internal systems to support client, individual, department and organizational goals.
Teamwork: Partners with fellow associates, supervisors, and departments; contributes and exchanges knowledge and skills to meet group needs and goals; participates in resolving issues.
Uses effective communication skills to advise clients.
Presentation Skills: Communicates with client and employees professionally and effectively.
Relationships: Successfully communicates with individuals at all levels of an organization.
(Internal – Payroll personnel, IT, Accounting, Operations Personnel).
Qualifications Required(Experience, Skills, Academic): Associates Degree or technical certification or 6 months to 1 year experience in a related field or the equivalent combination of education and experience.
Previous experience in a production environment and/or a background in payroll or client service is preferred.
Must have the ability to work under pressure in a production environment while maintaining high quality standards.
Ability to communicate effectively and follow operating procedures and instructions essential.
Ability to effectively operate a PC is required.
Proven ability with prioritizing multiple tasks, task completion and problem resolution.
Excellent oral and written skills are required.
Be able to work alternative shifts (late hours).
Education: Associate’s DegreeJob Category: Client ServiceArea of Interest: Internal Client Support
Production Representative Job Job in Alpharetta , Georgia US