At our company, we have been helping our customers and communities for over 125 years.
Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to deliver great customer experiences.
We stand behind your success with the support you need to turn your potential into performance.
Harris is committed to an inclusive, equitable and accessible workplace.
We are an Equal Opportunity Employer.
By embracing diversity, we gain strength through our people and our perspectives.
Responsibilities: The Product Manager Analyst will execute Harris online strategy for increasing revenue and enhancing the customer experience in support of Harris multi-channel strategy, which relies heavily on a substantial increase in online activity and transactions.
This position will manage a defined online product mix and be accountable for its profitability.
This position will define, develop and launch online products of low to medium complexity that attract and retain customers and increase Harris competitiveness in the marketplace.
While partnering with technology, marketing, customer service, financial center, usability and research teams, the role will optimize Harris product mix and provide offerings which support the multi-channel strategy.
This role will be responsible for service, relationship extension and acquisition through the online channel.
This role will also be responsible for managing escalated operational issues related to the products, and updating and revising field communication and training as needed.
The eCommerce Manager will report directly to the Vice President and Manager, eCommerce.
_____________________________________________________________________________________ KEY DIMENSION
1. Support Online Strategy, Products and Features2.
Develop Products and Selling Propositions3.
Implement Online Strategy and Launch Products4.
Drive Sales and Profitability ACCOUNTABILITIE
1. Support Online Strategy, Products and Features
Follow through on opportunities to increase revenue and improve productivity through online product offerings that are consistent with Harris multi-channel strategy.
Maintain current knowledge of industry trends, technology, innovations and customer adoption and behavior to anticipate and proactively meet customer needs.
Develop and maintain understanding of current products, capabilities and competitive position within the industry to assess current state and build for the future.
Partner with research teams to conduct primary and secondary research for new concepts.
Define product features and related business case for adopting new products.
Perform initial cost/benefit analyses and pricing analyses to assess feasibility of implementing new products.
Evaluate alternatives and make initial recommendations, modifying as needed.
Identify potential barriers to successfully launching products and develop alternatives for overcoming barriers.
2. Develop Products and Selling Propositions
Determine specific functionality requirements based on customer preferences and usage, including unique selling propositions, product and feature designs and positions.
Ensure that product features incorporate branding that reinforces Harris overall branding standards.
Identify vendor partners based on an evaluation of the vendors ability to meet Harris needs.
Collaborate with appropriate organizations within Harris to develop supporting strategies for new or enhanced product offerings.
Develop related processes, procedures, training and technology necessary to support new products and features.
Ensure compliance with online governance and related security, privacy and brand standards.
3. Implement Online Strategy and Launch Products
Develop launch schedule and act as eCommerce expert in carrying out implementation plan.
Collaborate with appropriate resources across the organization to ensure the successful implementation of online products.
Adapt implementation activities and schedule as appropriate, considering variables such as the competitive environment and actual customer usage.
Develop appropriate metrics to monitor the effectiveness of the product launch, and communicate to team regularly.
Monitor the success and usage of new products, recommending changes as needed.
4. Drive Sales and Profitability
Drive sales through relationship expansion, cross selling and acquisition.
Continuously focus on managing the profitability and return on investment of the online suite of products.
Determine and recommend methods to lower overall expenses and increase revenue for online products, services and functions.
Develop and be accountable for the successful achievement of measurable financial and operational success indicators related to online products.
Manage and report on allocated operating budgets and online product profit and loss.
Online product revenues and profitability
Percent of active users
Number of transactions
Percent of active bill pay users
Customer satisfaction
Number of new accounts opened
Product marketing page views
Leads generated for other channels
Conversion rates a)Knowledge:
Bachelors Degree or equivalent work experience in Retail Banking, Consumer Lending, Mortgage Lending, Business, Marketing, Communications, Finance or Advertising.
MBA or equivalent preferred.
4+ years professional working experience.
2+ years of eCommerce experience.
2+ years of financial services industry experience.
Knowledge and experience of self-service tools is preferred
Strong knowledge of Office products (Excel, PowerPoint, Word, Project) b)Skills:
Project management skills
Strong customer service and sales orientation
Ability to work well with people of varying abilities, backgrounds, and levels within the organization
Ability to work independently and solve problems efficiently
Strong written and oral communication and relationship building skills
Planning and organizing skills and ability to manage multiple priorities To explore this opportunity to join Harris N.
A., visit our website and apply for position #62882 at www.harrisbank.com. Harris thanks all applicants.
We advise only those who qualify for an interview will be contacted.
Product Manager Analyst Job in Buffalo Grove 60089, Illinois US