We are seeking a Systems Administrator to support managed and hosted Linux and Windows based solutions for our customers.
Managed Hosting, Virtualization, Backup, Restore, De-duplication, Imaging, Robocopy, Veritas backup exec, (possibly commvault or datacore), Security, High Availability Services, Datacenter, and Physical & Virtual Servers.
Selected candidate will be working as a part of a team but will take ownership of supporting selected customers’ managed hosting solutions, monitoring, troubleshooting & resolving faults as they occur & within agreed SLAs.
Responsibilities include; ensuring that all customer facing and internal company services are running satisfactorily, analyzing alerts highlighted in monitoring systems, handling support escalations from clients & handling any other service affecting faults that may need attention.
Strong troubleshooting & support skills essentialDocument all customer/case details in a case tracking systemAssist with project scope and proposal creation for new clientsSchedules and coordinates level-appropriate maintenance Troubleshoots and resolves system service issues and OS level issues Creates and maintains customer loyalty by serving customers above and beyond their expectationsInterface with internal resources to bring escalated issues to resolutionContinually expands knowledge in the areas of new developments and trends; may make recommendations to management on desirable additions and developmentsDue to the 24×7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays, on-call, etc Required Technical Skills: Extensive experience with VMware tools and products (Vsphere, Vmotion, etc
3. 5 an
4. 0Linux knowledge for VMware backend abilitiesHyper V not a requirement, but would be a big plusMS Exchange Server 2003, 2008, (2010 a plus) able to architect enterprise level exchange environmentsFamiliar with hardware components such as multi-core servers, TOW NIC cards, etcNetwork knowledge for VLANs, backup networks, Cisco routers and firewalls, VPN, DNS, multiple domainsStandard system administration and monitoring software for enterprise level support (ie Group plolicies, OUs, software update pushes for Anti Virus, Updates, etc.) automation of redundant tasks, power shellStrong attention to detail for highly available environments (checks and balances on impact of changes to promote uptime)Strong configuration management processes for standardizationWindows Server OSs to include Data Center, etc Ancillary Skills: Ability to work independently or as part of a team using skills to solve customers technical issues in various heterogeneous environmentsGood ability to handle multiple tasks and prioritize work in order to maintain required productivity levelsGreat team playerMust be detailed in documenting information and practice good follow through techniquesGeneral problem solving abilities, coupled with a desire to take on responsibilityPossesses good written and verbal communication skillsProject Management experience, a plusHosting and/or data center experience a plusCertifications: MCSE requiredTechnical certifications (i.
e., RHCE, RHCT, A+, CompTIA, MySQL, CCNA, CCIE, MCP, and MCSE) are a plus.
Notes: Bachelors degree in Computer Science
System Administrator Job in Indianapolis 46216, Indiana US