COMPANY BACKGROUNDAmeritox is the nations leader in pain prescription monitoring, processing thousands ofspecimens every day. Ameritox offers RxGuardian, the most thorough and personalized labmonitoring process available and the only report that can help physicians assess whether apatient is taking their pain medication consistent with the prescribed dosage plan.
Bycomparing normalized values to expected prescription-specific ranges, RxGuardian assists painpractitioners in protecting their patients by providing information to help assess compliancebased on prescription regimens.
RxGuardian also provides peace of mind to physicians andprotection to their practices by providing data to help ensure that patients are taking painmedications as prescribed.
Headquarters are located in Baltimore, MD, and laboratory facilitiesin Midland, TX.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essentialfunctions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Adhere to companypolicies, including attendance and punctuality.
Other duties may be assigned.The Account Manager is the primary business contact for existing customers and is responsiblefor customer satisfaction, retention, and growth.
The Account Manager will identify and takeaction on opportunities within existing accounts to achieve increased levels of adoption andutilization of our services and overall volume.
The Account Manager is expected to consistentlyprovide excellent customer service to accounts and represent client needs and goals within theorganization to ensure overall quality.
Additionally, the Account Manager is responsible fordeveloping and maintaining strong, partnership level relationships with Ameritox customers.
Major responsibilities will include: · Responsibilities include developing account specific business plans to determinestrategic and tactical goals;· Incumbent is responsible for accountability of existing account growth increasing salesvolume and retention through greater adoption and utilization of Ameritox services;developing new business and growth within all accounts;· Create, maintain and enhance customer relationships; build relationships with keydecision makers; provide quality customer service to clients with reliableinformation/process and solutions; implement marketing strategies;· Prepare and present protocol and other service offering agreements or additional servicebased on customer needs; research, analyze, and recommend new marketingopportunities;· Develop a greater focus and ownership of key accounts; Physically visit each account,especially key accounts, based on account segmentation;· Fully integrate the Ameritox value add service offering; develop and implement bestpractices;· Provide regular communication between customer and team; communicate customergoals and represent customers interst to team; ensure customer issues/concerns aredealt with efficiently;· Provide information effectively to customers re: company products, capabilities,services and competitors;· Work with project teams/operations to maintain a continuous knowledge of projectstatus EHR, OLS, AR, Missing Data, Compliance Optimization, Recurring Order,Specimen Processor management and billing resolution in order to identify potentialissues and/or opportunities within or related to the project;· Schedule and perform implementations at clinics in a timely fashion, i.
e., 7 to 10 days;· Assign and train Specimen Processors at physician practices;· Work with internal departments, i.
e., Billing, Data Entry, Lab to resolve customer issues;· Work closely with UPS in establishing new clinics shipping accounts;· Fully utilize Customer Relationship Tool in daily work (CRM);· Communicate daily/weekly with management to ensure that each clinic receivesproper attention;· Submit expense reports, to the District Manager per the Travel and Expense Policy;· Provide regular input on all account activity including status and call reports on aweekly basis; report Market Feedback and intelligence; provide SSS growth, increase insample volume and utilization of services; submit weekly reports related as outlined bythe District Manager;· Participate/attend the District Managers weekly conference call;· Maintain an adequate supply of lab material for clients potential need;· Adhere to confidentiality (HIPAA) requirements (patient files, personal ANDproprietary information).
PROFESSIONAL QUALIFICATIONS· Professional level of training and development experience;· Strategic ability to identify, train and manage qualified Specimen Processors to meetcompany criteria;· Demonstrated strength with increased penetration and utilization of Ameritox services;· Knowledge of strategic account planning, forecasting and pipeline management.
EDUCATION· Bachelors degree (BA/BS) from four-year college or university; or two to fiveyears related experience and/or training; or equivalent combination of educationand experience;· 3-5 years of Training/Operations experience.
OTHER REQUIRED QUALIFICATIONS· Skilled negotiator, goal-oriented, persistent, problem solver;· Ability to reflect positive attitude and disciplined work ethic;· Ability to ramp up sales rapidly; proven performance further developing existingcustomer relationships; customer-focused, action-oriented, ability to motivate othersand strategic agility;· Ability to work independently and in a team environment;· Understanding of insurance and reimbursement issues desirable;· Ability to understand and present technical material.
· Ability to work well in stressful situations and to meet deadlines.
OTHER REQUIRED SKILLSLanguage: Ability to read, analyze, and interpret general business periodicals, professionaljournals, technical procedures, or governmental regulations.
Ability to write reports, businesscorrespondence, and procedure manuals.
Ability to effectively present information andrespond to questions from groups of managers, clients, customers, and the general public.
Mathematical: Ability to work with mathematical concepts such as probability and statisticalinference, and fundamentals of plane and solid geometry and trigonometry.
Ability to applyconcepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw validconclusions.
Ability to interpret an extensive variety of technical instructions in mathematical ordiagram form and deal with several abstract and concrete variables.
Computer: To perform this job successfully, an individual should have knowledge of capableof performing PC applications including MS Word, Excel, PowerPoint and Access.
Technicalcompetence includes expert understanding of OLS/AR/EMR needs; computer proficient(Microsoft Office applications, CRM tools).
OTHER SKILLS AND ABILITIES· Excellent interpersonal and communication (verbal and written) skills;· Excellent presentation skills;· Excellent time management skills and problem solving skills.
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essentialfunctions.
While performing the duties of this Job, the employee is regularly required to sit, stand andwalk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
Theemployee must occasionally lift and/or move up to 30 pounds.
Specific vision abilities requiredby this job include close, distance, color and peripheral vision, depth perception and the abilityto adjust focus.
WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employeeencounters while performing the essential functions of this job. Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job the employee is occasionally exposed to various weatherconditions as (s) he walks through airport terminals and car rental agencies.
The noise level inthe work environment is usually moderate.
COMPENSATIONCompensation will include a competitive salary, commission and benefits package to thesuccessful candidate.
ADDITIONAL INFORMATION· Must have a valid drivers license, car and insurance;· Willingness to travel 50% or more; able to travel on short notice as the need arises.
Employee Signature DateManager/Supervisor
Account Manager Job in Boise 83701, Idaho US