Unit Manager – Partner Program Management – Sales
Directly lead a team of up to 30 associates to achieve individual and team performance goals
Analyze daily performance indicators, i.e., availability, net sales rate, and communicate them to employees, encouraging awareness and performance improvement
Manage various performance and productivity objectives through the use of call management system, scheduling software, payroll, adherence and other systems
Provide leadership, guidance and feedback on individual performance using side-by-side coaching, call monitoring and customer feedback
Create and foster a trusting and engaging work environment with a focus on employee retention
Ensure a culture of accountability, integrity and respect
Participate in various group projects and continuous quality improvement activities
Participate in recruitment activities as needed
Responsible for achieving and monitoring aggressive sales targets, while meeting or exceeding customer expectations
Serve as liaison in partner relationships
Weekends required as business deems necessary
Education and Experience:
Direct line management experience in a call center or production environment preferred
Bachelors Degree or equivalent experience
Familiarity and understanding of financial industry preferred
Sales management experience required
Management Skills:
Proven ability to make sound business decisions
Strong performance management abilities
Solid leadership skills and ability to direct and motivate staff with integrity and ethics
Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
Experience in creating and implementing processes that result in improved business performance
Ability to present a compelling case for ideas and initiatives through listening and articulating a convincing point of view
Superior execution skills with a focus on clear, realistic action steps and timelines
Technical Skills:
Strong analytical and problem-solving skills
Effective planning and organizational skills
Solid PC skills (Microsoft Office)
Project management experience preferred
Other:
Strong verbal and written communication skills<P CLASS=MsoNormal STYLE=”MARGIN: 0in 0in 0pt 0.25in; TEXT…PLEASE APPLY USING THIS BUTTON ONLY
Unit Manager – Partner Program Management – Sales
Job ID 06035344
Position Type Full-Time Employee
Company Name Citi Cards
Location Gray, TN
Salary Unspecified
Experience 1-2 Years Experience
Desired Education Level Other